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Refund & Exchange Policy

Last updated: May 16, 2022

Natures Diamond offers its customers Lifetime Exchange and Buyback scheme on all purchases made from our showroom, website or from Natures Diamond stall in an exhibition. The customer will not be asked any questions at the time of availing the benefits and they can avail this scheme whenever they wish to.

Lifetime Exchange

If you choose to exchange the product, then we will consider 100% value of Gold and Diamonds at the prevailing market rate. Only the making charges would be deducted and the laboratory charges to be paid by the customer.

Lifetime Buyback

If the customer wishes to avail the buyback policy, then we will consider 100% value of Gold and 80% value of the Diamonds at the prevailing market rate. Only the making charges would be deducted and the laboratory charges to be paid by the customer.

CategoryLifetime ExchangeLifetime Buyback
Gold100% value on the prevailing rate on the day of exchange100% value on the prevailing rate on the day of exchange
Diamond100% value on the prevailing rate on the day of exchange80% value on the prevailing rate on the day of exchange
Making ChargesMaking charges will be deductedMaking charges will be deducted
Laboratory chargesTo be paid by the customerTo be paid by the customer

Some FAQs for Lifetime Exchange & Buyback:

Q. What are the Laboratory charges in the above table?

To give the customer the right value of their diamonds or diamonds jewellery at the time of availing the lifetime exchange or buyback scheme, the product is sent to a third-party laboratory to get it re-certified from them. This way the customer will not be exploited and will get the best value of their products.

Q. Will the making charges be deducted?

Yes, making charges will be deducted while calculating the value for Exchange or Buyback.

Therefore:

  • Under the buyback policy, the making charges will not be refunded
  • Under the Exchange policy, the making charges will not be counted as the value for exchange

Q. How can we avail the Exchange or Buyback scheme?

The customers can avail the scheme by any of the following options:

  • Visit Natures Diamond showroom or office
  • Email at naturesdiam@gmail.com
  • Or by messaging us at our Instagram, Facebook, or LinkedIn handles.

Q. How will we get the refund?

The refund will be processed to the customers bank account within 5 working days after returning the product.

Q. What is the process for availing the Lifetime Exchange or Buyback scheme?

After the customer returns the product with the Original Bill, it will be re-certified by the laboratory to confirm its authenticity. The Laboratory charges will be borne by the customer.

After we get the certificate from the Laboratory, the customer can either exchange or get a refund.

Q. What happens if I lose the Original Bill?

No worries, Natures Diamond has your back! You can still avail the Buyback and Exchange Policy. We will find the bill from our records and then the Buyback or Exchange scheme can be availed.

Q. Can an exchanged product be produced for refund or buyback again?

No. Once an item has been exchanged, then the exchanged product cannot be bought for exchange or refund again. The lifetime exchange or buyback scheme can be availed only once, per purchased product.

Q. How is the prevailing market price of diamonds decided?

The prevailing market value of diamonds in the Jewellery would be decided based on the prices at our showroom at the sole discretion of Natures Diamond.

Q. Are loose diamonds accepted?

Yes, loose diamonds are accepted under the Lifetime Exchange and Refunds scheme.

Q. Can I exchange/Buyback customized Jewellery?

Yes, all products bought from Natures Diamond are qualified under the lifetime exchange and buyback scheme

We would love to answer any more questions that you may have. You can connect with us through any of the following channels:

  1. Email: naturesdiam@gmail.com
  2. Social handles: Instagram, Facebook, or LinkedIn
  3. Call/ WhatsApp: +91 77588 88889
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